Sachidananda Nayak

Mumbai India

Sachidananda Nayak

Bangalore – 560036

OBJECTIVE

Seeking a position in Quality Management system, Customer Support Service with an organization where I can utilize my skills and supporting the management in optimizing financial and operational performance and also improving my skills and give me a scope for upward movement.

BRIEF OVERVIEW

Personal strength:

Trustworthy, Good patience, Team management, proper planning, and Good communication skills, professional & disciplined.

24 +  years experience –

Since 2008 till date Self employed – Consultancy services on QMS 9001

Ø  Providing support services on ISO 9001Quality Management Systems  & TS 16949

Documentation & Implementation- Preparation of Quality Manual, Procedures & finalisation of various other formats suitable for the industry , imparting training on  various process as applicable to the organization, scheduling & carrying out internal audits, and Management review meetings coordinating with certifying bodies for certification process

Ø  Providing support services on carrying out internal audits as external agency to various industries.

Ø  Providing support services on customer service and Business development on case to case basis.

Employed with M/s. R H POWER UTILITIES PVT LTD.,

Bangalore who are engaged in providing Operation& Maintenance  Support Services to

Mini Hydro Power Plants and Plant Maintenance activities.

MANAGER

• Responsible for effective functioning of Operation and Maintenance support service activities by our teams placed at various power plants – 9MW x 2, 11KV, 1.5MW x 3, 1.5 x 1 mini hydel power station, wind energy generating stations, sub stations – 33/66KV and Plant Electrical maintenance.
• Meeting the customers for Business development. Preparing the Quotations for providing O & M Support Services at site and negotiating for rate Finalization, Rate Revision, and Additional Work.
• Interaction and co-ordination with the equipment manufacturers/suppliers for backup service requirements and rectifying the problem with the equipment at customer site. Follow-up with manufacturer for spares.
• Arranging and establishing the Customers requirements at site. Employee relationship management with regard to proper functional and procedural responsibilities.
• Monitoring periodical meetings with internal staff heads with regard to requirements, staff satisfactory levels, welfare measures, promotions and finalizing the same after discussions with the management.
• Providing  training , direction, motivation for our teams placed at Customer Site for optimum performances.

• Monitoring all the statutory requirements and coordinating with Govt. authorities.
• Monitoring the general admin related works with respect to taking care of complete correspondence related matters, insurance-related matters – fire, burglary, vehicle insurance, medi claim insurance and workmen compensation policies, renewals etc.

• Rendering the services to customer satisfaction and managing healthy environment  for building good customer relationships .

17 years of years of progressive engineering experience in Electrical Rotating Machine servicing industry. Meeting both internal and external customers’ needs and expectations in a timely manner that represents value.

Ø  Manager customer services, Business development , Works Manager ,

Ø  Manager support services for mini hydel power station & Admin. Functions.

Ø  Was Management Representative for 10years for  ISO 9001 Quality Management System

Ø

Ø  Was Employed with M/s. RAJAMANE & HEGDE SERVICES PVT. LTD., – an ISO 9001 certified Company are engaged in repair/rewinding/reconditioning of AC/DC, Motors/Generators – HT & LT, Servo Motors, Welding Generators & Other types of Electrical rotating machines who are

Ø  Authorized service center for Major Motor/Generator Manufacturers and providing O & M support services for power plants.

Ø

 Manager Works & Services

• Successfully oversaw all aspects of motors & generators/alternators, installation, testing, and technical support for all the customers after repair & servicing of machines, facilitate client-focussed, service-oriented environment in order to maximizing customer satisfaction and retention; accurately identify and resolve potential issues.
• Oversaw daily activities and supervised a team of  Service technicians who provided technical support to company’s customers.
• Solved all major customer problems/queries  with the help of other HODs. For improvement in firm’s services.
• Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in company s services.
• Assisted the department involved and the management in solving issues.increasing productivity and efficiency as well as reducing downtime and overtime; strategically plan and coordinate workflow and human resources develop processes to continually improve product quality while reducing production costs, Investigation and analysis of customer complaints and to avoid repetitive complaints.
• Ensure adherence to all safety requirements and compliance with regulatory guidelines; good communication, presentation, negotiation, and relationship management skills   proactive team player equally effective in independent and collaborative settings.

• Planning Day-to-Day activities in production schedule, work allocation for achieving monthly targets by  optimum utilization of  available resources.
• Material Planning and following up with the suppliers, suppliers evaluation and development.
• Execution of on-time delivery of the finished products..
• Execution of Inspection and testing at incoming stage, in process stage and final stages of process activities and raw material incoming stage.

• Responsible for planning, purchase, and calibration of measuring instruments.

• Adhering to the quality standards as per ISO 9001 Quality Systems.
• Customer owner for M/s. ABB Ltd for contract manufacturing up to 400 frame motor winding activities.

Management Representative

• Responsible for all Administrative contracts negotiations & finalizations with training firms, consulting firms, certification company.
• Development & Implementation of ISO 9001 Quality management systems-  requirements and taking the organization successfully towards certification based on ISO  9001 requirements.
• Organizing and conducting Internal Quality Audits every once in 3/6 months with the help of Internal Quality Auditors, conducting Management review meetings.
• Drawing corrective and preventive action for the audit findings and implementing the preventive actions in day to day process activities. Making necessary corrections/revisions in relevant documents based on the preventive actions drawn.
• Carrying out internal audits of various departments. Conducting in house training for our employees.

Executive –Marketing & Administration

• Follow up/ liaison with the Clientele for Business developments.
• Preparation of Quotation for the enquiries/tenders for the repair of Electrical Rotating  machines, rate negotiation and finalizing.
• Execution of the machine repair jobs at our works as per Customer Requirements and customer Satisfaction. Monitoring the receivables.
• Monitoring of Installation and commissioning of repaired machine at customer site.
• Interacting and coordinating with various manufacturers of Rotating machines during their visit to our works for inspection of facilities and compiling all their requirements and getting the approval as authorized service centre/approved vendor.

EMPLOYED WITH M/S. J.K. ENGINEERS FILES CHIPLOON – as Trainee Engineer in Electrical Maintenance Division for 8 months from 1990 Aug to March 1991.

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OTHER INFORMATION

·         Certified IGBC-DCS Accredited Professional

·         Certified Internal auditor  for ISO 9001 & TS 16949

·         Lead auditor ISO9001:2015

·         Technical workshop/Training by UL DQS India on EHS Management SystemAuditing

·         Attended certificate programme on solar PV integrator , level -1.

·         Diploma in sales and marketing by NIS, unit of NIIT

·         Training on HR and Admin by HR House.

·         Computer knowledge – MS office.

ACADEMIC RECORDS